Privacy Policy
This Privacy Policy explains how Aurlue collects, uses, discloses, and protects your personal information when you visit our website, place an order, contact us, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
Contact Information
Name
Email address
Telephone number
Billing address
Shipping address
Order and Transaction Information
Products purchased
Order history
Payment status
Shipping information
Returns and refunds
Customer service communications
Payment information is generally processed by third-party payment providers. We may not directly receive or store your complete payment card details.
Account Information
If you create an account, we may collect your login information, account preferences, and saved details.
Device and Usage Information
We may automatically collect information such as:
IP address
Browser type
Device type
Operating system
Website activity
Pages viewed
Referring website
Approximate location
Cookie identifiers
Customer Service Information
When you contact us, we may collect the contents of your messages, attached images, order information, and other details needed to respond.
2. How We Use Personal Information
We may use personal information to:
Process and fulfill orders
Accept and verify payments
Arrange shipping and delivery
Provide tracking information
Handle returns and refunds
Respond to customer inquiries
Manage customer accounts
Detect and prevent fraud
Improve our website and services
Analyze website performance
Personalize the shopping experience
Send marketing communications where permitted
Comply with legal obligations
Enforce our terms and policies
3. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, and similar technologies.
These technologies may help us:
Keep the website functioning
Remember your preferences
Maintain your shopping cart
Understand website usage
Measure advertising performance
Personalize content or advertising
Prevent fraud and improve security
You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
4. How We Share Personal Information
We may share personal information with service providers that help us operate our business, including:
E-commerce platform providers
Payment processors
Shipping and logistics companies
Warehousing and fulfillment providers
Customer service providers
Website hosting providers
Analytics providers
Advertising and marketing partners
Fraud prevention services
Legal and professional advisers
These providers may process information only as necessary to perform their services, subject to their contractual and legal obligations.
We may also disclose information:
To comply with applicable law
In response to lawful government requests
To protect our rights, customers, or business
To investigate fraud or security incidents
In connection with a merger, acquisition, financing, or sale of business assets
5. Advertising and Analytics
We may work with third-party analytics and advertising partners to understand how visitors use our website and to display relevant advertising.
These partners may use cookies or similar technologies to collect information about your activity over time.
Depending on your location, you may have the right to opt out of certain targeted advertising, sharing, or sale-related activities. Please see our “Your Privacy Choices” page.
6. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide our services
Complete transactions
Maintain business and tax records
Resolve disputes
Prevent fraud
Enforce agreements
Comply with legal obligations
Retention periods may vary depending on the type of information and applicable law.
7. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information.
However, no internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security.
You are responsible for keeping your account credentials confidential.
8. International Data Transfers
Your personal information may be processed or stored in countries other than your country of residence.
Those countries may have different data protection laws.
Where required, we use appropriate safeguards for international data transfers.
9. Your Privacy Rights
Depending on your location, you may have the right to:
Request access to personal information
Request correction of inaccurate information
Request deletion of information
Request a copy of your information
Restrict or object to certain processing
Withdraw consent
Opt out of marketing communications
Opt out of certain targeted advertising or data sharing
Appeal a decision regarding a privacy request
These rights may be subject to legal limitations and verification requirements.
To submit a request, contact [privacy@aurlue.com].
We may ask you to verify your identity before completing the request.
10. Marketing Communications
You may unsubscribe from marketing emails by clicking the unsubscribe link included in the message.
Even after unsubscribing, you may still receive non-promotional communications regarding orders, payments, shipping, account security, or policy updates.
11. Children’s Privacy
Our services are not intended for children under the minimum legal age required in their jurisdiction.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us, contact us so that we can review and delete it where appropriate.
12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy, security, or content practices of third-party websites. Please review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or services.
The updated version will be posted on this page with a revised “Last Updated” date.
14. Contact Us
For privacy-related questions or requests, contact:
Email: [privacy@aurlue.com]
Customer Service: [support@aurlue.com]